Case Study-Managing Claims, Investigations & Disputes

Sometimes good employers have vexatious or unfounded Fair Work claims made against them.

 

A legal termination due to redundancy had resulted in the employee raising an unfair dismissal claim with Fair Work, against our client, a manufacturing company.

As our process, was thorough and legally correct, our client decided not to agree to additional payments during conciliation.

We entered into rounds of conciliation with open and sound dispute resolution processes, pointing out that we had followed the letter of the law, and gone above and beyond to assist the employee in question.

We ran a workplace investigation into every claim the employee raised with Fair Work, and in consultation with our client, we engaged in a Hearing with the Fair Work Commission.

CIRCLE HR’s claims management process, saw us give strong evidence of being correct, and we were able to refute all claims by the terminated employee. The Fair Work Commission decision was to support our stance; the employee’s claims were overruled, no further payments were made to the employee.

The employer had the satisfaction of knowing that our workplace investigation processes, termination processes and claims management were all well structured and totally defendable.